The type of dialog changes for every communication process, depending on the characteristics and nature of the parties involved. For this reason, the communication channels must also change accordingly. Abengoa is fully aware of the specific characteristics of each of its stakeholders and of their needs, and therefore establishes different channels of dialog.

With its main stakeholders stakeholders (employees, customers, suppliers, local communities and society at large), the company relies on the following channels:

Stakeholder	Company-stakeholder dialog channels	Stakeholder-company dialog channels
Shareholders	Corporate website.	Investor Relations Department.
	Information on relevant corporate actions.	Stakeholder mailbox.
	Investor Relations Department.	Satisfaction surveys.
	Public presentations -roadshows.	Public presentations -roadshows.
	Meetings with analysts and investors.	Meetings with analysts and investors.
	Analyst and Investor Day.	Analyst and Investor Day.
	General Shareholders’ Meeting.	General Shareholders’ Meeting.
	Publication of quarterly reports.	Quarterly presentation of results via audio and visual systems accessible from the Abengoa website.
	Quarterly presentation of results via audio and visual systems accessible from the Abengoa website.	Q&A session following results presentations.
	Q&A session following results presentations.	Tours of the company’s facilities for investors.
	Annual report.	External whistleblower channel.
	Press releases.	Annual report. Opinion survey.
		CSR mailbox(rsc@abengoa.com).
Employees	Corporate website.	Corporate website and websites of the different business groups.
	Corporate Intranet: Connect@.	Stakeholder mailbox.
	Employee self-service.	Corporate Intranet: Connect@.
	Welcome manual.	Suggestion box.
	Two-monthly gazette.	Employee self-service.
	Spokespeople from Human Resources.	Surveys on satisfaction and working environment.
	Health and Safety Committee.	IT troubleshooting application.
	Workers Committee.	Improvement actions (IA) IT tool.
	Equal Treatment and Opportunities Committee.	On-line training.
	Departmental seminars and talks.	Assessment surveys.
	Mailings.	360 º leadership feedback program.
	People Center: IT tool for employees.	Social welfare for employees.
	On-line training through the Abengoa Campus.	Spokesperson from Human Resources.
	Annual report.	Internal whistleblower channel.
		Health and Safety Committee.
		Workers Committee.
		Equal Treatment and Opportunities Committee.
		Open days.
		Annual report. Opinion survey.
		CSR mailbox (rsc@abengoa.com).
Customers	Corporate website.	Focus groups with customers.
	Focus groups with customers.	Satisfaction surveys.
	Tool from the security management system.	IT troubleshooting application.
	Publicity and marketing.	Improvement action (IA) IT tool.
	Trade shows, forums and conferences.	Various tools from the security management system.
	Periodic visits paid to customers.	Stakeholder mailbox.
	Annual report.	SR mailbox(rsc@abengoa.com).
		Training sessions on products.
		External whistleblower channel.
		Annual report. Opinion survey.
Suppliers	Corporate website.	Satisfaction surveys.
	Structured process for measuring supplier effectiveness.	Structured process for receiving information and opinions from suppliers.
	Tool from the security management system.	IT troubleshooting application.
	Periodic visits paid to suppliers.	Improvement action (IA) IT tool.
	Annual report.	Tool from the security management system.
		Stakeholder mailbox.
		External whistleblower channel.
		Annual report. Opinion survey.
		CSR mailbox(rsc@abengoa.com).
Local communities	Corporate website.	Communication Department.
	Annual report.	Corporate Social Responsibility Department.
	Website of the Focus-Abengoa Foundation.	Meetings with NGOs and educational institutions.
	Press releases.	Open days.
	Corporate Social Responsibility Department.	Trade shows, forums and conferences.
	Meetings with NGOs and educational institutions.	Corporate blog.
	Open days.	CSR mailbox (rsc@abengoa.com).
	Trade shows, forums and conferences.	Assessment of beneficiaries of social programs and initiatives.
	Corporate blog.	External whistleblower channel.
		Annual report. Opinion survey.
		Stakeholder mailbox.
Society	Corporate website.	Communication Department.
	Annual report.	Corporate Social Responsibility Department.
	Communication Department.	Meetings with NGOs, the press and educational institutions.
	Corporate Social Responsibility Department.	Open days.
	Website of the Focus-Abengoa Foundation.	Trade shows, forums and conferences.
	Meetings with NGOs, the press and educational institutions.	Stakeholder mailbox.
	Open days.	Corporate blog.
	Trade shows, forums and conferences.	CSR mailbox (rsc@abengoa.com).
	Corporate blog.	External whistleblower channel.
	Press releases.	Annual report. Opinion survey.

 

Abengoa also takes part in any scheduled scientific, technological or cultural events that may interest it in the cities or regions where it operates. Generally speaking, any activity considered lobbying is only undertaken with the backing of the different professional associations for the sectors of activity of Abengoa’s various business groups. In the USA, the company engages in lobbying through the following professional associations: Cornerstone Government Affairs, Renewable Fuels Association, Association of Nebraska Ethanol Producers, Association of Missouri Ethanol Producers and the Kansas Association of Ethanol Producers.

In 2011, no contributions were made to political parties or related institutions.