The results obtained through the tools used to measure customer satisfaction have led to a series of actions required to improve the degree of customer satisfaction.
Worthy of special mention are the following:
- Customer consolidation based on long-term contracts.
- Forging new financial, technological and business alliances with customers.
- Strengthening existing alliances.
- National and international customer portfolio expansion.
- Improving the project management and planning process.
- Upholding commitment to quality of products and services.
- Anticipating customer needs and expectations.
- Conducting surveys and/or interviews with partners involved in joint projects in order to ascertain their level of satisfaction.