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The results obtained through the tools used to measure customer satisfaction have led to a series of actions required to improve the degree of customer satisfaction.

Worthy of special mention are the following:

  • Customer consolidation based on long-term contracts.
  • Forging new financial, technological and business alliances with customers.
  • Strengthening existing alliances.
  • National and international customer portfolio expansion.
  • Improving the project management and planning process.
  • Upholding commitment to quality of products and services.
  • Anticipating customer needs and expectations.
  • Conducting surveys and/or interviews with partners involved in joint projects in order to ascertain their level of satisfaction.