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Abengoa

Annual Report 2011

Versión Español Summary Annual Report 2011 www.abengoa.com

Corporate Social Responsibility

Certification

Our customers Customer satisfaction Customer health and safety Certification Product and service labeling Marketing communications Customer privacy 2011 milestones Improvement areas Future goals and objectives

Abengoa has undertaken to implement and certify the quality management, environmental management, and occupational risk prevention systems in accordance with the international ISO 9001 and ISO 14001 standards, as well as the OHSAS 18001 specifications.

The corporate department of Organization, Quality, and the Environment has the duty to report on the evolution and status of the management systems in the different group companies by means of conducting control and follow-up visits.

ISO 9001

ISO 14001

OHSAS 18001

In 2011 the number of quality-certified companies rose by 2.04 %, while the number of companies with certified environmental systems showed an increase of 1.94 %. The total number of companies with prevention system certification also climbed, in this case by 0.99 %.