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  • In 2011 the number of environment-certified companies went up by 1.94 %; and the total number of prevention-certified companies increased by 0.99 %.
  • In 2011 164 TSRs3 from customer complaints were recorded, which entailed “non-quality costs” (costs related to insatisfaction) totaling 106,549 euros.
  • The “Design the CO2 label logotype” contest was held. Through this initiative, employees were tasked with designing the information label listing production-linked emissions to be attached to all Abengoa products and services.

3. Troubleshooting report