For Abengoa, the ongoing trust and support of its stakeholders is key to overcoming the challenges facing it and crucial to its success. Employees, customers, suppliers, shareholders and the communities where the organization conducts its different lines of business all underpin the company’s structure.
Establishing sturdy relations between Abengoa and its different stakeholders holds the company together and stands it in better stead to tackle the challenges facing a company in constant flux.
Relationships between the company and its different stakeholders are based on dialog, meaning communication that remains two-way, continuous, truthful, accurate and transparent at all times. The various communication channels that the company has in place articulate and shape this process.
To ensure efficient and effective communication with stakeholders, Abengoa must tailor its different channels of communication to the specific characteristics of each stakeholder, or otherwise create new channels to meet the communication needs of its stakeholders. Abengoa therefore strives to maintain and improve the channels in place, while seeking out new means of communication to provide it with a more complete picture of the expectations of its stakeholders, the ultimate aim being to provide the best possible response in relation to the commitments assumed with them.